In this post, you’ll find the replay of our August 30th LIVE High-End Virtual Assistant Q&A Coaching. Below you’ll also find the questions and answers written out. Enjoy!
How does a Virtual Assistant handle a situation in which they don’t know how to complete a task?
When you don’t know how to complete a task the first thing you need to do is consider the relationship you have with your client. Are ya’ll more friendly or is it strictly professional? Is the vibe chillax or high expectations?
If you have a friendly relationship and chill vibes with the client then feel free to open up to them about the situation. Be honest.
If the relationship is strictly professional and they have high expectations I would first be proactive. Do a little bit of research and see if you can troubleshoot the problem. Don’t go too far into your available hours. If you cannot figure out the solution within a reasonable timeframe you can seek out your next steps from your client. Be honest and open. Tell them you’ve tried troubleshooting, you still couldn’t figure out the solution, and you don’t want to spend too many available hours on research.
Can you negotiate your rates as a virtual assistant?
As a virtual assistant, you can negotiate the investment price with a potential client. Typically Virtual Assistants negotiate if they really like the client, the responsibilities, or are in need of extra cash flow.
If a client says “I can’t afford it” as a virtual assistant your job is not to back down or accept this as true. Instead, you are supposed to be as helpful and strategic as possible. Remain confident in your offerings and ask for their budget. See what types of offerings you can provide within the given budget. From there you may just develop a relationship that provides your business with more cash money in the future.
What businesses are hiring virtual assistants?
Various businesses hire virtual assistants. From lawyers to coaches, makeup artists, e-commerce shops, doctors and more. Brainstorm small businesses that have online presences or businesses that are in need of administrative support.
To go further you can search through the RFPs on Upwork or in Virtual Assistant Facebook Groups. From there you’ll be able to see the types of businesses that are seeking virtual assistants.
How do virtual assistants and clients communicate and work together?
Virtual Assistants and Clients collaborate with project management software such as Asana, Monday, ClickUp or Trello. Some client prefer less technology and just stick to email, texts, voice messages or calls. You could also collaborate via Google Docs.
If your client has a team they may use the software Slack for all team communication. You may be invited to join their communication hub in the Slack software.